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Consumer cancellation rights

You may cancel a Contract at any time before your order is delivered and up to 14 days afterwards, beginning on the day after your order is delivered to you.

If you cancel, you will receive a full refund of the price paid for the Product(s) in accordance with our refunds policy (see below).

To cancel a Contract, you must clearly inform us by completing and submitting our cancellation form which available on the Site, either:

  • in writing to Den Automation Ltd, Unit 605 Metropolitan Wharf, 70 Wapping Wall, London E1W 3SS
  • or by email to [email protected]

You must also return the Product(s) to us within 14 days after the day of notifying us of the cancellation, in the same condition in which you receive them (which does not interfere with your right to take any reasonable steps to examine the Product(s) and make sure they conform to your order). You have a legal obligation to take reasonable care of the Product(s) while in your possession. If you fail to comply with this obligation, we may have a right to deduct the cost of any deterioration (due, for example, to your having used the Product(s)), up to the price of the Product(s), from the refund to which you are otherwise entitled.

To return the Product(s), you should package the parcel securely (making sure you include a note of your name and address (enclosing any returns slip, if we have provided one) inside the parcel) and then return it to us, either by courier or by recorded delivery mail or other form of certified mail or, if the Product(s) are too bulky to return by mail, then by a suitable carrier, to the following address: Den Automation Ltd, Unit 605, Metropolitan Wharf, 70 Wapping Wall, London E1W 3SS

We advise that you take out enough postal/carriage insurance to cover the value of the contents. Please save your proof of posting/despatch and tracking information until your refund has been processed. You will be responsible for the cost and risk of returning the Product(s) to us.

Details of the consumer rights described above, and an explanation of how to exercise them, are provided in the Order Confirmation. Nothing in this section affects your legal rights.

Cancellation Form here: www.getden.co.uk/cancellation-form.pdf